Privacy Policy

1 Definitions

• Service: The ict.go.ug website operated by the Ministry of ICT and National Guidance.
• Personal Data: Any information that identifies a living individual.
• Usage Data: Automatically collected diagnostic and behavioural information (e.g. IP address, browser type, pages visited).
• Cookies: Small files stored on your device that help track website activity.
• Data Controller: The entity that determines the purposes and methods of processing personal data.
• Data Processors: Third-party entities that process data on behalf of the controller.
• User: Any individual who accesses or uses this service.

2 Information We Collect

We collect the following categories of information:

• Personal Data — name, email address, phone number, and postal address where voluntarily submitted.
• Usage Data — IP address, browser type, pages visited, time and date of visit, and other diagnostic data.
• Cookies & Tracking Data — session cookies, preference cookies, and analytics cookies.

3 Legal Basis for Processing

We process personal data under the following legal bases: consent for optional features; contractual obligation for service delivery; legal compliance where required by law; and legitimate interests in improving service quality and maintaining security.

4 How We Use Your Data

• To provide and maintain this service.
• To notify you of changes to our services.
• To provide customer support.
• To monitor usage and improve functionality.
• To detect and address security issues.
• To comply with legal obligations.

5 Your Rights

Under the Data Protection and Privacy Act of Uganda, you have the right to:

To exercise any of these rights, contact us at info@ict.go.ug.

6 Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Usage data is generally retained for a shorter period unless needed for security improvements or legally mandated retention.

7 Data Transfer

Your data may be processed and stored within Uganda. Any transfer of personal data is subject to adequate security controls. No transfer will take place to an organisation or country unless appropriate safeguards are in place.

8 Disclosure of Data

Data may be disclosed in the following circumstances: to comply with a legal obligation; in connection with a merger or acquisition; to service providers supporting our operations; or where you have given explicit consent.

9 Security of Data

We implement commercially acceptable measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10 Cookies

We use cookies to enhance your browsing experience. Essential cookies are necessary for core functionality. Non-essential cookies (analytics, personalisation) require your consent. You will be prompted to opt in for non-essential cookies on your first visit.

11 Data Breach Notification

In the event of a data breach, we will notify affected users in accordance with applicable legal timelines and procedures.

12 Children's Privacy

This service is not directed to individuals under the age of 18. If we become aware that a minor's data has been collected without guardian consent, it will be deleted promptly. Guardians may contact us to verify or request deletion of such data.

13 Links to Other Websites

This service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

14 Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via this website or by email. Continued use of the service after an update constitutes acceptance of the revised policy.