Business Process Outsourcing
Uganda Strengthens Public and Private Collaboration for BPO Growth
Key Priorities [2025-26]
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Enhancing ICT skills and vocational development
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Effective communication and national guidance
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Strengthening Cyber Security in the country
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Strengthening of Business Process Outsourcing
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Supporting local innovation and promoting export of knowledge products
Latest from the Ministry
Elevating Uganda’s BPO Sector with Global Insights
Business Process OutsourcingThe global digital economy continues to accelerate, transforming how people work, earn, and engage in production. To understand emerging work dynamics and strengthen decent work in Uganda’s BPO sector, officials from the Ministry of ICT and National Guidance joined a global delegation of 23 participants from 14 countries in a “Decent Work in the Platform Economy” training, held from 27th to 31st October 2025 at the International Labour Organization (ILO) International Training Centre in Turin, Italy. The training explored opportunities in digital work, regulatory challenges, and progressive global approaches for ensuring fair working conditions across digital platforms. This programme was organised and hosted by the International Labour Organization (ILO), and it aimed at equipping policymakers and practitioners with skills to understand the emerging dynamics of the digital labour market and how governments can promote fair, inclusive, and sustainable working conditions for platform workers. The engagement comes at a strategic time as Uganda advances execution of the National BPO Policy, particularly its incentives framework geared towards attracting investment and strengthening the competitiveness of the BPO ecosystem in Uganda. MoICT&NG’s participation demonstrates a strong commitment to shaping a fair and inclusive BPO ecosystem. The Ministry will continue to engage ecosystem partners and drive national frameworks that reflect global best practices as Uganda positions itself as the leading BPO destination in Africa.
Dec 11, 2025
Dr. Aminah Zawedde named among Africa's Top Women in Digital Transformation
Nov 28, 2025MoICT&NG Newsletter
40m+
Mobile Subscriptions17m+
Internet Subscriptions1,466
Government Offices connected to Fibre Internet4,400+
Kms Covered by Fibre17
Regional ICT Innovation HubsUpcoming Events
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January 15th - 15th 2026Presidential & Parliamentary Elections
National, 09:00am
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October 6th - 8th 2026Digital Government Africa Summit 2026
Speke Resort Munyonyo, 09:00pm
Government eServices
Recent Releases
- e-Government Interoperability Framework Reference Architecture
- Scheme of Service for the IT Cadre
- ICT Strategic Plan 2025/26 - 2029/30
- ICT Service Delivery Standards FY 2025/26 - 2029/30
Ministry Projects
- Big Data Landscape Assessment for Uganda
- Artificial Intelligence Landscape Assessment for Uganda
- ICT Local Manufacturing
- ICT Application for People with Disabilities
- Last Mile Connectivity
